Returns

At Simone Zimmermann, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within a specified period for a refund or exchange.

RETURN POLICY

  • Returns are accepted within 14 days of receiving your order.
  • Items must be unworn, undamaged, and in their original condition with all tags attached.
  • Footwear and accessories must be returned in their original packaging.
  • Final sale items, including swimwear, lingerie, and marked-down merchandise, cannot be returned.

HOW TO RETURN

  1. Log in to your account at simonezimmermann.com and navigate to the Returns section.
  2. Follow the instructions to generate a return label.
  3. Pack your return securely and attach the provided label.
  4. Drop off the package at the designated carrier location.

REFUND PROCESS

  • Once your return is received and inspected, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to a fault on our part.

EXCHANGES

We currently do not offer direct exchanges. To exchange an item, please return the original purchase and place a new order on our website.

INTERNATIONAL RETURNS

Customers outside the region may be responsible for return shipping costs and any applicable customs duties. We recommend using a tracked shipping method for your return.

FAULTY OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact our Customer Service team immediately for assistance.

For further details, please refer to our full Terms & Conditions.

Thank you for shopping at simonezimmermann.com.